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Greatstate Transmissions is a Christian, family owned and operated company with more than 20 years of experience in the automotive industry. Our fast and friendly staff is dedicated to honest and quality repair service.
Year Business Was Established: 1978
What initially interested you in starting your own business?
My wife and I bought this existing business in February 2000 after looking at several automobile business in the Corpus Christi area.
What was the most difficult obstacle you had to overcome in getting your business started?
The most difficult obstacle we had to overcome in purchasing this business was financial, but God supplied everything we needed.
 What's the most challenging aspect of running your business in today's economic conditions?
The most challenging aspect of running our business in today's economy (recent fuel price increases) is finding ways to keep repair costs low and still be able to provide top quality service to our valued customers.
If there was one critical factor to consider in running a successful business, what would that be?
One critical factor in running a successful business is customer relations. Customer satisfaction is vital.
What is your primary business philosophy?
Our primary business philosophy is honesty.
What is the most enjoyable part of running your business?
The most enjoyable part of running my own business is having the freedom to make the financial choices that I feel are best for the company.
What's the most important thing you have learned in starting and operating your own business?
The most important thing we have learned in operating this business is to have top quality staff that you can rely on.
What changes do you foresee in the future that will have a major influence on how you manage your business?
The technology is rapidly changing and it is important to keep up with the current transmission diagnostic information.
Why would someone shop from your store versus that of your competitor?
We have been told by our customers that they prefer using our service because of the way that they are treated and that we stand behind our work.
What are some of the services that you offer?
We specialize in transmission repair, differential repair, as well as u-joints, drive axles, clutches, flywheels, and engine rear-main seals.
What's the outlook for your business in the coming years?
Our outlook in the coming years is expanding - installing additional lifts, modifying the work areas, and looking for more ways to become even more efficient so that our customers are back in their vehicles in a very short time.
Today's vehicles are equipped with computer systems which sometimes fail. We can properly diagnose this problem and avoid a complete overhaul in some cases.
We invite you to come "Experience The Difference" at Greatstate Transmissions! |
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 Customer Response
This is one of the many responses that we have received about our customer service, which is why we have been voted Best of the Best by our customers.
April 16, 2002
To Greatstate Transmissions,
Around 6 years ago I took my car into one of your competitors for a "transmission fluid change." When they dropped the pan they found "metal shavings." I was told my transmission needed to be rebuilt.
I was told it would cost around $1,200. What could I do but agree? They told me that I'd get my car the next day. Day after day they told me "the parts haven't come in yet." I got my car a week later at a cost of $2,300 with a 3,000 or 3-month warranty.
Recently I had transmission problems and was told to take my car to you (by someone I hadn't learned to trust yet). You dropped the pan and (AGAIN) found metal shavings and were told I needed my transmission rebuilt.
AGAIN I was told it would be this amount and I'd get my car Monday or Tuesday. I called Monday and was told "the part didn't come in". Tuesday I was told the same thing. So far everything was the same nightmare that I'd remembered!
You had sent me to a car rental place that gave you a "special" discount. They told me the special was "last" week. I was feeling very abused.
Wednesday I called and was told the part came in and I'd have my car that afternoon. I showed up early to wait it out. I mentioned that I didn't get your "special" discount for the rent car. You called and got the discount.
I was treated like royalty while I was there. I was impressed but I figured I was being "buttered" up for the worst yet to come.
It was coming up on closing time. I was expecting to be told "we have to finish your car tomorrow." Since I live out of town this would mean a hotel.
INSTEAD, you stayed open well past closing until my car was "perfect". The total cost was not a penny more than I was quoted and the warranty was 12 months with unlimited miles! I was given a "goodie" bag (anyone would love) and told to come back in two weeks for a "free" checkup! I kept waiting for the other shoe to fall and it didn't. I left feeling so guilty for coming in with an "attitude". This had been almost painless! I have NEVER been so impressed with ANY repair shop as I am with yours!
THANKS,
Veronica Jackson
--Proud to give my name! |
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